- General Contractors
- 8 September 2025
Scaling quality management with digital QA software
Why Australian builder 2Construct are centralising inspections, defect management, and documentation.
At 2Construct, quality isn’t just a requirement — it’s a competitive advantage. With projects spanning commercial, industrial, and community sectors, the team has built its reputation on delivering consistent quality and reliability.
Since adopting Visibuild’s digital QA software, 2Construct has streamlined inspection management, defect management, and quality planning into a single, centralised system. This has saved time for project managers, empowered team members, and given clients confidence that every project will meet the highest quality standards — with the defect reports and records to prove it.
Quality Management as a Differentiator in the Construction Industry
In today’s construction market, clients expect more than on-time delivery — they demand transparency, accountability, and proof that quality and reliability are baked into the process. For 2Construct, showcasing its structured quality management software has helped strengthen tender submissions and exceed customer expectations.
“In our tender submissions, we make reference to Visibuild as our centralised quality control system and process that we follow. It definitely gives us a competitive advantage… and it’s getting a lot more recognition from not only consultants, but also clients.”
Thomas McPherson
Director, 2Construct
This focus on process improvement and continuous improvement doesn’t just help in winning new work — it ensures consistent delivery across diverse projects and subcontractor networks.
Moving from Paperwork to Digital QA Software
Before Visibuild, documenting QA was onerous, with paper-based systems slowing down progress and leaving room for error. Now, every inspection, check, and defect management process is handled in one digital system.
“It’s too onerous having to document everything on paper. With Visibuild, the process is a lot more streamlined. In one central location, anyone in our project team can make sure the right steps are being taken.” – Damian Jacotine, Contract Administrator at 2Construct
By centralising QA into a digital platform, 2Construct has created seamless integrations between on-site inspections, defect reporting, and client handovers. The result: faster closeouts, stronger compliance, and a culture where everyone is accountable for identifying and resolving defects.
Everyday Compliance Inspections in Action
Whether preparing scopes of work, managing subcontractors, or coordinating pours, QA is embedded in daily workflows. For example, before a structural pour, inspections are carried out, photos are uploaded, and issues are resolved well before sign-off.
“The specialist contractor comes out to fix the hoists, and no issues have been picked up — essentially that’s due to the due diligence we did pre-pour and captured on Visibuild with photos of every base plate, reinforcement, and coordination prior to the pour.”
Damian Jacotine
Contract Administrator, 2Construct
This proactive approach to resolving defects ensures that every step meets quality standards, reduces rework, and ultimately improves customer satisfaction.
Results That Prove the Process
With more team members and subcontractors using the platform every day, 2Construct’s results speak for themselves:
- 41 projects delivered with Visibuild
- 59 internal userswith 25 logging in more than 50 times
- 343+ external partners engaged— subcontractors, consultants, suppliers
- 49 company templates built for repeatable QA and process improvement
- 3,300+ actions per user on average (with one standout user logging over 10,000!)
- 4,300+ defects closed through structured defect management processes
By embedding QA into its culture, 2Construct has achieved measurable efficiencies, strengthened client trust, and laid the foundation for long-term success.
Lily Everett
Marketing Director
Leading the Visibuild brand, growth and go-to-market strategy across Australia, the UK and the US. She plays a key role in shaping how the industry understands and adopts quality-led construction practices and is passionate about making quality central to how projects are delivered.
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FREQUENTLY ASKED QUESTIONS
How tier 3 builders can utilise QA management platforms like 2Construct
How does Visibuild support inspection management at 2Construct?
Visibuild gives 2Construct a single platform to plan, track, and close out inspections. By centralising QA, project managers and team members can ensure consistent steps are followed, photos and observations are logged in real time, and approvals are captured before critical milestones like pours. This saves time, reduces risk, and ensures compliance with quality standards.
What role does defect management play in 2Construct’s quality success?
Defect management is a core part of 2Construct’s workflow. Using Visibuild’s digital QA software, the team can quickly identify and resolve defects, generate clear defect reports, and keep both subcontractors and clients updated. This transparent defect management process improves customer satisfaction and ensures defects are closed before handover, strengthening client confidence.
Why did 2Construct move from paper-based QA to digital QA software?
Paper systems were onerous, time-consuming, and prone to error. With digital QA software, all inspections, defect reports, and quality records are stored in one central location. This ensures consistent processes, seamless integrations across teams, and easy access for project managers, subcontractors, and consultants. It also supports long-term success by creating a digital record of quality and reliability.
How does Visibuild give 2Construct a competitive advantage in tenders?
In tender submissions, 2Construct references Visibuild as its centralised quality management software. This demonstrates to clients and consultants that QA processes are structured, transparent, and repeatable. Having digital records of inspections and defects resolved provides assurance that quality and customer expectations will be met, helping 2Construct win more work.
How does digital QA software support long-term success in construction?
Digital QA software ensures consistent quality management across every project. By embedding inspection management, defect management, and quality planning into one workflow, companies like 2Construct can improve customer satisfaction, reduce rework, and deliver products and services that meet quality standards. This not only strengthens client relationships but also supports long-term business success.