Prime Group slash defect costs with Visibuild

“We have almost doubled our work load and already halved our defect costs.” How Prime Group has transformed their quality management to dramatically cut defect and rework costs.

Prime Group, incorporating Prime Electrical & Data, Prime Technology, Surelink Electrical and Complete Plumbing Contracting based in Australia and New Zealand, has been partnering with Visibuild for the past two years. This partnership has helped the group to elevate their operations above the competition. With a commitment to quality and innovation, Prime Group has successfully integrated Visibuild into their defect management processes, significantly improving their project performance.

Financial impact of a quality management platform

In comparing the financial years 22/23 and the current 23/24 year to date for Complete Plumbing Contracting, there has been significant progress in defect cost management. Defect costs have decreased by approximately 45.2%, despite an 83.3% increase in the number of projects completed or under construction. This significant reduction in defect costs, despite the increase in workload, showcases the effectiveness of Visibuild in enhancing defect management and promoting a culture of quality within Prime Group’s teams.

Visibuild has transformed Complete Plumbing Contracting’s defect management, resulting in significant cost savings and operational efficiencies. By using Visibuild’s platform, CPC has not only reduced defect costs but also enhanced accountability and transparency across its projects, leading to improved project performance and client satisfaction. CPC’s experience with Visibuild demonstrates the platform’s value in the construction industry, offering real-time insights, efficient defect tracking, and a collaborative approach to quality management.

Over 600 Prime Group Users Are Putting Quality First

“Visibuild’s real-time insights and collaboration tools have been invaluable along with their customer success team who helped all our staff buy into the process and elevate our quality control to new heights.”

By changing the way companies approach quality assurance on major construction processes, they are not just part of the solution but are also transforming cultural attitudes around quality.

Prime Group’s engagement in their quality systems is exceptional, boasting over 600 active users engaged in their process, technology is proving to be a powerful ally in reducing errors and improving outcomes. Since utilising Visibuild, Prime’s user group has completed over 600,000 individual quality checks on their projects seamlessly, they are definitely ‘walking the talk’ when it comes to quality control.

Technology is only as powerful as the people who use it, and reducing errors comes down to having the right tools in the hands of users who deeply care. Instilling this sense of care and responsibility is achieved by fostering a quality-centric culture, which pays dividends evident throughout the company’s operations.

Visibuild would like to thank Prime Group, Prime Electrical and Data Australia & New Zealand, CPC Plumbing, and SureLink for trusting our vision in driving quality to be the centre of the construction management process. Our partnership has been a collaboration, driven by a shared commitment to innovation. We look forward to continuing to achieve excellence.