Construction Ticket Management Software
Every ticket request. One place. No chasing.
After handover, requests don't stop, they multiply. Building owners, residents, facilities teams, and trade partners all need answers.
The visibuild ticket workflow
One system for every ticketing request that comes.
Public submission portal
Anyone submits a request through a public URL, no account needed. Requests land straight in your team’s tickets table, ready to triage immediately.
Triage & prioritisation
Every ticket is reviewed, categorised, and assigned through a structured workflow. No inbox. No missed requests. Just clear ownership from the start.
Historical defect linking
When a ticket is accepted, a task is then created that is linked directly to the project data already captured during construction. linking post completion tickets to original contractors, inspections and construction defects
Automated communication
Every conversation lives inside the ticket. Submitters are updated automatically. Your team has a complete audit trail from first contact to final sign-off.
From submission to sign-off, without the email trail.
Every ticket moves through a structured workflow from the moment it lands. Requests are triaged, prioritised, assigned to the right person, and tracked to close-out, with a full timestamped record at every step.
"Visibuild's post-completion defect management and ticketing tool is giving us for the first time a direct link to historical project data. It's about turning the data of repeat issues, into lessons for future builds."
Kapitol
The only truly connected project lifecycle software
Handing over a project doesn’t mean the work is done. For post-completion teams, it’s just the beginning, and without a clear system, it quickly becomes a mess.
Tickets Tool box
The features that make a big impact
Multi-review workflows
Internal & Public Replies
Ticket Categorisation
Frequently Asked Questions
How Visibuild Ticket management works
Who is the Tickets module designed for?
Tickets is built for anyone managing external requests after handover, Post-Completion Managers, Warranty Managers, Maintenance Managers, and Facilities teams. It’s for any team that’s currently living in their inbox trying to stay on top of requests that never seem to stop.
Do submitters need a Visibuild account to raise a ticket?
No. Anyone can submit a request through a public URL, no account, no login, no friction. The request lands directly in your team’s tickets table and is ready for triage immediately.
Can we manage tickets across multiple buildings or developments?
Yes. The company-wide tickets table gives you a single view across your whole portfolio. Portals are customisable by location so requests route to the right team automatically, and filters let you cut to the specific buildings, priorities, or time periods you need.
How does Visibuild keep submitters updated without creating more admin?
A Ticket is an external request, anything coming in from a purchaser, resident, or building manager that needs a response. A Defect is a formally identified construction issue being managed through a structured close-out workflow, typically within the defect liability period. When a ticket reveals a defect, you can link the two directly so nothing gets lost between systems.